Overview:
Our Refund and Returns Policy is designed to ensure that customers are satisfied with their purchases from our company. This policy outlines the conditions under which items can be returned, the process for obtaining a refund, and the responsibilities of both the customer and the company regarding shipping fees.
Eligible Items for Return:
Customers have the right to return items within 30 days after placing an order or 15 days after receiving the items, whichever comes last. Items must be in their original, unused condition, with all parts and packaging intact and unopened. Returns must be sent via a tracked shipping method.
Damaged Items:
If an item is received in a damaged condition, customers must contact us within 30 days of receiving the package, providing clear and valid proof of the damage (such as a photo or video of the item and its SKU number). We will work with the customer to negotiate a compensation plan based on the degree of damage, which may include a partial refund, replacement accessories, a new product, or a full refund.
Missing Parts:
If an item is missing parts, we will send replacement parts to the customer. However, the item will not be eligible for a return unless it is in its original, unused condition.
Shipping Fees on Returns:
If a return is due to customer error or preference, the customer will be responsible for the shipping fee. The specific fee will depend on the shipping company chosen by the customer. If a return is due to an error or damage on our part, the customer will not be responsible for the shipping fee.
Return Address:
Once a refund application is approved, we will email the customer the specific return address.
Refund Process:
Once we receive and inspect the returned item, we will notify the customer via email that we have received the item and whether the refund has been approved or rejected. If approved, the refund will be processed using the customer’s original payment method, and the customer should receive the refund within 3 calendar days. Please note that it may take some time for the bank or credit card company to process and post the refund.
Customer Responsibilities:
Customers are responsible for ensuring that returned items are shipped via a tracked method and are in their original, unused condition. Customers must also provide clear and valid proof of any damage to items received.
Company Responsibilities:
We are responsible for providing clear and accurate information about our Refund and Returns Policy, processing refund applications in a timely manner, and sending replacement parts for items that are missing parts. We are also responsible for covering shipping fees for returns due to our error or damage.
Conclusion:
Our Refund and Returns Policy is designed to ensure that customers are satisfied with their purchases and have a clear understanding of their rights and responsibilities regarding returns and refunds. We strive to provide excellent customer service and will work with customers to resolve any issues that may arise.